Privacy Policy

Mick’s Mobile Dent Repair respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains what information we collect, how we use it and how you can contact us about your information.

1. Information We Collect

When you contact us, request a quote or use our website, we may collect information such as:

• Your name

• Phone number

• Email address

• Vehicle details

• Details about the damage or repair you are enquiring about

• Any other information you choose to provide when contacting us

We may also collect information about how you use our website, such as basic website usage information, through cookies or similar technologies.

2. How We Collect Information

We may collect personal information when you:

• Complete a contact or quote form on our website

• Call or text us

• Email us

• Contact us through social media or another online platform

• Communicate with us about a service or enquiry

We generally collect information directly from you.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and quote requests

• Contact you about your vehicle or requested services

• Provide and manage our services

• Arrange appointments or communicate about your booking

• Send information relating to your service

• Request feedback or reviews

• Send occasional marketing communications to previous customers where permitted

• Improve our services and website

• Maintain records relating to our business

We will not use your personal information for unrelated purposes unless permitted or required by law.

4. Sharing Your Information

We may disclose personal information to service providers who help us operate our business and website, such as website hosting, customer management, communication, email or SMS service providers.

We may also disclose information where required or authorised by law.

We do not sell your personal information to third parties.

Some service providers we use may store or process information outside Australia. Where this occurs, we take reasonable steps to use reputable providers and protect personal information in accordance with applicable privacy requirements.

5. Security of Your Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of storing or transmitting information online can be guaranteed to be completely secure.

6. Marketing Communications

If you have previously used our services, we may contact you from time to time with information about our services, special offers or reminders.

You can ask us to stop sending marketing communications at any time by contacting us using the details below.

7. Cookies and Website Information

Our website may use cookies and similar technologies to help the website function properly, understand how visitors use the website and improve the user experience.

Third-party services used on our website may also collect information in accordance with their own privacy policies.

8. Accessing or Correcting Your Information

You can contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before providing access to or changing personal information.

9. Privacy Concerns or Complaints

If you have a concern about how we have handled your personal information, please contact us and explain your concern.

We will review your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

If you have any questions about this Privacy Policy, want to access or correct your personal information, or have a privacy concern, please contact:

Mick’s Mobile Dent Repair

Phone: 0495 033 381
Email: [email protected]

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or privacy practices.

The latest version will always be published on this website.

These Terms & Conditions apply to services provided by Mick’s Mobile Dent Repair.